Privacy Practice
This notice describes how information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Who Will Follow This Notice
All parties, entities, sites and locations of Mobile Hearing and Tinnitus Solutions PLLC, DBA Volunteering Hearing (Referred to as Volunteer Hearing throughout the notice) listed below will follow this notice and may share health information within the company, between sites and employees for treatment, payment and health care operations described in this notice.
KNOXVILLE, TN - 5908 Washington Pike, Ste 102
SEVIERVILLE, TN - 2190 Winfield Dunn Pkwy
CLINTON, TN - 1130 N Charles G Seivers Blvd.
ROGERSVILLE, TN - 900 W Main St
MOBILE SERVICES - Mailing address: 2190 Winfield Dunn Pkwy, Sevierville, TN 37876
Your Rights
The billing and health records are the physical property of Volunteer Hearing. You have the rights listed below:
Right to request a paper copy of the Notice of Privacy Practice by making a request to our office. You may also view this notice on our website at www.volhearing.com.
Request a restriction on certain uses and disclosures of your health information by providing the request in writing to our office. We are not required to agree to your request; however, if your request is granted, we will comply unless the information is needed to provide emergency treatment.
Right to request we amend your protected health information (PHI) as provided by law.
Right to inspect and /or request in writing a copy of your PHI that is maintained as provided by law. We will provide the copy normally within 30 days and we may charge a reasonable fee for paper, postage / shipping, and labor cost.
Right to request that your health care record be amended to correct incomplete or incorrect information by providing a written request to our office. We may say “no” and would inform you in writing within 60 days.
Right to receive an accounting of disclosures of your health information as required to be maintained by law by delivering a written request to our office. An accounting will not include internal uses of information for treatment, payment, or operations, disclosures made to you or made at your request.
Right to confidential communication by requesting that communication of your health information be made in a specific way, by providing the request in writing to our office.
Right to a list of those whom we have shared your information with.
You can request this information in writing to our office.
Right to choose someone to act for you. If you have given someone power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information with a copy of that legal documentation provided for your file.
Request Information or File a Complaint
If you have questions, need additional information or want to report a problem with the handling of your information, please contact us in writing:
Privacy Officer
Dr. Tabitha Rossini
Volunteer Hearing
2190 Winfield Dunn Pkwy
Sevierville, TN 37876
Phone: 865-888-4327
Fax: 865-888-4327
Email: info@volhearing.com
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775 or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
Volunteer Hearing Responsibilities
Abide by the terms of this notice.
Maintain the privacy of your health information as required by law.
Provide you with a notice as to our duties and privacy practices as to the information we collect and maintain about you.
Notify you if we cannot accommodate a requested restriction or request.
Accommodate your reasonable requests regarding methods to communicate health information with you.
Accommodate your request for an accounting of disclosures.
Notify you in the event there is a breach of unsecured protected health information.
We reserve the right to amend, change, or eliminate provisions in our privacy practices and access practices and to enact new provisions regarding the protected health information we maintain. The new notice will be available upon request in our office and on our web site www.volhearing.com.
How We May Use and Disclose Health Information About You
We may use and disclose your health information for different purposes, including treatment, payment, and health care operations. For each of these categories, we have provided a description and an example. Some information, such as HIV-related information, genetic information, alcohol and/or substance abuse records, and mental health records may be entitled to special confidentiality protections under applicable state or federal law. We will abide by these special protections as they pertain to applicable cases involving these types of records.
Treatment. We may use and disclose your health information for your treatment. For example, we may disclose your health information to a specialist providing treatment to you.
Payment. We may use and disclose your health information to obtain reimbursement for the treatment and services you receive from us or another entity involved with your care. Payment activities include billing, collections, claims management, and determinations of eligibility and coverage to obtain payment from you, an insurance company, or another third party. For example, we may send claims to your health plan containing certain health information.
Healthcare Operations. We may use and disclose your health information in connection with our healthcare operations. For example, healthcare operations include quality assessment and improvement activities, conducting training programs, and licensing activities.
Individuals Involved in Your Care or Payment for Your Care. We may disclose your health information to your family or friends or any other individual identified by you when they are involved in your care or in the payment for your care. Additionally, we may disclose information about you to a patient representative. If a person has the authority by law to make health care decisions for you, we will treat that patient representative the same way we would treat you with respect to your health information.
Disaster Relief. We may use or disclose your health information to assist in disaster relief efforts.
Required by Law. We may use or disclose your health information when we are required to do so by law.
Public Health Activities. We may disclose your health information for public health activities, including disclosures to:
Prevent or control disease, injury or disability;
Report child abuse or neglect;
Report reactions to medications or problems with products or devices;
Notify a person of a recall, repair, or replacement of products or devices;
Notify a person who may have been exposed to a disease or condition; or
Notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence.
National Security. We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to a correctional institution or law enforcement official having lawful custody the protected health information of an inmate or patient.
Secretary of HHS. We will disclose your health information to the Secretary of the U.S. Department of Health and Human Services when required to investigate or determine compliance with HIPAA.
Worker’s Compensation. We may disclose your PHI to the extent authorized by and to the extent necessary to comply with laws relating to worker’s compensation or other similar programs established by law.
Law Enforcement. We may disclose your PHI for law enforcement purposes as permitted by HIPAA, as required by law, or in response to a subpoena or court order.
Health Oversight Activities. We may disclose your PHI to an oversight agency for activities authorized by law. These oversight activities include audits, investigations, inspections, and credentialing, as necessary for licensure and for the government to monitor the health care system, government programs, and compliance with civil rights laws.
Judicial and Administrative Proceedings. If you are involved in a lawsuit or a dispute, we may disclose your PHI in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process instituted by someone else involved in the dispute, but only if efforts have been made, either by the requesting party or us, to tell you about the request or to obtain an order protecting the information requested.
Research. We may disclose your PHI to researchers when their research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information.
Coroners, Medical Examiners, and Funeral Directors. We may release your PHI to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also disclose PHI to funeral directors consistent with applicable law to enable them to carry out their duties.
Marketing. We may contact you to provide you with information about our sponsored activities. If you do not wish to receive such information from us, you may opt out of receiving the communications.
Other Uses and Disclosures of PHI
Your authorization is required, with a few exceptions, for disclosure of psychotherapy notes, use or disclosure of PHI for marketing, and for the sale of PHI. We will also obtain your written authorization before using or disclosing your PHI for purposes other than those provided for in this Notice (or as otherwise permitted or required by law). You may revoke an authorization in writing at any time. Upon receipt of the written revocation, we will stop using or disclosing your PHI, except to the extent that we have already taken action in reliance on the authorization.
Electronic, Website and Website Stores Use of PHI
Analytics:
These websites, www.volhearing.com and www.volunteerhearing.com, collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The Cookies Squarespace Uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor data:
For customers
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your filter size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Form Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage.
Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Customer accounts:
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your filter size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Emails:
Abandoned Cart Emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and account emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Amazon:
All orders purchased on the store listed on Amazon.com, separate from the Volunteer Hearing website, abides under the Amazon.com Privacy Notice which can be located on their website link:
https://www.amazon.com/gp/help/customer/display.html?nodeId=468496&ref_=footer_privacy
All communications concerning Amazon.com orders, product listings, returns, shipments, refunds and etc are to be conducted through the Amazon.com email communication section on the product listing or through your Amazon.com account.
How to contact us:
If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us for more information at info@volhearing.com, call 865-888-4327 or write:
Volunteer Hearing
2190 Winfield Dunn Pkwy
Sevierville, TN 37876
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